MAUDE Adverse Event Report: UNKNOWN WHEELCHAIR BATTERY; WHEELCHAIR, POWERED

Device Problems Component Incompatible (1108); Defective Component (2292); Battery Problem (2885); Charging Problem (2892); Manufacturing, Packaging or Shipping Problem (2975); Power Problem (3010)

Patient Problem Ambulation Difficulties (2544)

Event Date 11/28/2022

Event Type  Injury  

Event Description

Letter of complaint: (b)(6) 2023 dear culver mobility: i am writing to express my extreme dissatisfaction with the service i have received from your company.On (b)(6) 2022, i ordered your artemis wheelchair through amazon.On (b)(6) 2022, i rented a wheelchair from (b)(6) in order to sustain the hospital discharge agreement for at-home rehab and recovery.On (b)(6) 2022, the culver mobility artemis wheelchair i ordered was delivered.On (b)(6) 2022, the wheelchair was assembled by an angi contractor.On (b)(6) 2023 when it stopped moving due to loss of power, i discovered that the wheelchair did not ship with a rechargeable battery or compatible battery charger.I contacted culver mobility, and we discussed resolutions via text messages until (b)(6) 2023.Culver mobility shipped another onboard battery which arrived on (b)(6) 2023.My frustration was expressed in that the device received was not what was ordered or required for the artemis wheelchair, but it had some charge and worked.On (b)(6) 2023, culver mobility sent me another incompatible battery charger via usps.On (b)(6) 2023, i shipped the onboard battery and rechargeable charger they sent me back to culver mobility overnight via ups.Since then, i have received no further communication from culver mobility.Calls are routed to voicemail and messages are not returned.The email address provided is no longer valid.The chat functionality on the e-commerce online store is not working.The telephone numbers provided are no longer in service or route calls to voicemail.I have been immobile since (b)(6) 2023.Culver mobility was notified of the problem on (b)(6) 2023 and we continued to find resolutions for their powerless wheelchair in my possession.Images of the onboard battery's connector and the charger's connector were sent to culver mobility via text so they could see they were not compatible.On (b)(6) 2023, culver mobility sent me another incompatible battery charger via usps --just like the charger that ships from the factory with the artemis wheelchair but is not compatible -- ignoring the images sent via text.On thursday, the (b)(6) 2023, i shipped back to culver mobility overnight via ups, both the onboard battery and rechargeable charger they sent me -- so they could review their incompatibility in person.The following note was sent in the shipment boxes: dear culver mobility, et al, re: ups lead tracking = (b)(4), ups battery tracking = (b)(4), ups charger tracking = (b)(4)? my artemis wheelchair is offline pending your expeditious resolution.The devices are being provided to help you understand they do not connect.Provide a compatible charger for the battery and leave the devices connected.Return both devices to me right away.Ups confirmed the delivery of the two items to the culver mobility location on (b)(6) 2023 and their confirmation email was forwarded to culver mobility.No further communication has been received.Albeit the status has been sought through today, (b)(6) 2023.Research indicates that since the medical equipment device is defective, in that it cannot provide mobility as designed, numerous communications between culver mobility and myself have proven to be ineffective, and additional money has been invested by the customer who remains immobile, i.E.Local wheelchair rentals, shipment of two devices back to culver mobility, and forced use of a walker to sustain medical appointments, this letter of complaint is an alert to the business authorities that i require assistance and request their at-large investigations: u.S.Food and drug administration medwatch better business bureau city of santa ana, california usa.Gov consumer protection agency federal trade commission virginia ag.

Event Description

Additional information received from reporter on 04/11/2023 for mw5114642.Culver mobility delivered a brand new artemis electric wheelchair via fedex, accompanied by a return shipping label to return the defective device in my possession.

• Brand Name: WHEELCHAIR BATTERY
• Type of Device: WHEELCHAIR, POWERED
• Manufacturer (Section D): UNKNOWN
• MDR Report Key: 16284192
• MDR Text Key: 308825066
• Report Number: MW5114642
• Device Sequence Number: 2
• Product Code: ITI
• Combination Product (y/n): N
• Reporter Country Code: US
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Voluntary
• Reporter Occupation: Patient
• Type of Report: Initial,Followup
• Report Date: 01/31/2023
• 5 Devices were Involved in the Event: 1 2 3 4 5

1 Patient was Involved in the Event

• Date FDA Received: 02/01/2023
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Patient Sequence Number: 1
• Treatment: BIKTARVY; CANE ; CENTRUM MEN50+.; FOLIC ACID; GRAB BARS IN THE SHOWER AND BESIDE THE TOILET.; MAGNESIUM OXIDE; MEGESTROL ACETATE; MIDODRINE HCL; MIDODRINE HCL IS TAKEN WHENEVER SYSTOLIC B.P. IS LESS THAN 100, WHICH HAS BEEN FREQUENT. ; POTASSIUM CHLORIDE ER; TRANSFER BENCH IN THE TUB, ; VITAMIN B1; WALKER; WHEELCHAIR
• Patient Outcome(s): Other; Required Intervention
• Patient Age: 64 YR
• Patient Sex: Male
• Patient Weight: 62 KG
• Patient Ethnicity: Non Hispanic
• Patient Race: Black Or African American