During follow-up communication, it was reported that there was no malfunction with the control knob but with linked flow sensor: field service technician checked the unit by testing the knob, confirming that rpms were correctly read but fluctuated up-and-down.After switching flow sensor, the problem did not reappear.As reported, flow sensor was discarded and unit repaired was put back to service.Complaints database analysis revealed no similar event since unit installation in 2015.Based on all the above facts, the root cause of the reported issue has been traced back to a defective flow sensor most likely due to wearing of its electronics.The risk is in the acceptable region.No specific action was currently deemed necessary.Livanova will keep monitoring the market.
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