Section d, device identification section was updated.Relevant fields of sections d and g were updated.The crep2 reagent lot number was 73444601 with an expiration date of 31-mar-2024.Based on the pictures provided, the customer is not performing instrument maintenance as recommended.Pipettor probes and rinse nozzles should be cleaned daily.Rinse stations, cell covers and reaction parts should be cleaned weekly.After the instrument was cleaned, the customer had no further issues.The investigation did not identify a product problem.
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