The last calibration performed on (b)(6) 2024 was acceptable.The customer indicated that controls were within range at the time of the event.The sample centrifugation speed may have been lower than recommended by the tube manufacturer.Upon review of the alarm trace, an incubator bath water level sensor alarm, a fuse failure alarm, and a voltage alarm were observed.A sample short alarm and abnormal probe aspiration alarm were also observed; these are indicators of poor sample quality.The field service engineer found dried detergent buildup on the reaction cells of the analyzer.Moisture was also found on top of reaction cells.The buildup was intermittently affecting the water supply valve to the detergent mixer.The valve could occasionally be stuck open, causing an overflow of detergent.The water supply valve bank was replaced.Mechanism checks were successful.Calibration, controls, and precision studies were acceptable.The investigation determined the service actions resolved the issue.
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