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U.S. Department of Health and Human Services

Class 2 Device Recall NeuViz

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 Class 2 Device Recall NeuVizsee related information
Date Initiated by FirmDecember 17, 2007
Date PostedSeptember 17, 2008
Recall Status1 Terminated 3 on February 16, 2012
Recall NumberZ-2235-2008
Recall Event ID 48657
510(K)NumberK062451 K071308 
Product Classification Computed Tomography Scanner - Product Code JAK
ProductNeuViz Dual series computed Tomography Scanner System, X-Ray System The CT scanner is a whole body x-ray computed tomography scanner which features a continuously rotating tube-detector system and functions according to the fan beam principle.
Code Information Serial numbers 400562, 400563, NDH009EI, NDH011EI, NDH012EI, NDH013EI, NDH016EI, NDH017EI, NDH025EI, NDH026EI, NDH027EI, NDH028EI, NDH030EI, NDH031EI, and NDH034EI
FEI Number 3003575350
Recalling Firm/
Manufacturer
Philips And Neusoft Medical Systems Co., Ltd.
Neusoft Park,
Hun Nan Industrial Area
Shenyang, Liaoning China
For Additional Information ContactSarah Baxter
425-487-7665
Manufacturer Reason
for Recall
Labeling of patient position on scanned image does not match actual patient orientation.
FDA Determined
Cause 2
Software design
ActionOn 12/17/08 the distributor sent a letter dated 12/13/07 to their customers explaining the problem and under what circumstances it can occur, the actions that should be taken by the customer/user in order to prevent risks for patients or users, and that the customer/user will be contacted for scheduling of a software upgrade by the distributor. Contact NEUISYS Service Support Department at 1-877-299-9052 for assistance.
Quantity in Commerce15 units
DistributionDistribution in US: CO, FL, KY, NC, SC, TN, and TX.
Total Product Life CycleTPLC Device Report

1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.
510(K) Database510(K)s with Product Code = JAK
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