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U.S. Department of Health and Human Services

Class 2 Device Recall Siemens

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  Class 2 Device Recall Siemens see related information
Date Initiated by Firm August 30, 2021
Create Date November 24, 2021
Recall Status1 Terminated 3 on January 16, 2024
Recall Number Z-0284-2022
Recall Event ID 88888
510(K)Number K190578  
Product Classification System, x-ray, tomography, computed - Product Code JAK
Product SOMATOM Definition AS with software syngo.CT VB20
Model #8098027
Code Information Serial Numbers: Serial Number 96278 96887 66027 64492 64541 64519 64427 67297 95303 96267 67241 64798 98423 65597 95389 96689 64419 64347 64860 64382 64869 65238 66734 92078 95804 96471 95889 95778 92353 95847 95936 67236 65852 95798 96466 95363 64927 98354 95934 96279 95807 95602 95639 95985 95229 65297 65159 64036 95628 66143 64317 95610 98474 95859 95939 95601 95070 95882 95596 95791 66219 65752 98356 95677 64104 66506 66312 95844 95670 66858 65382 98424 66588 92280 67399 64413 64559 66611 92056 92261 92342 95684 66319 95545 96547 95702 95766 67218 67128 64859 95788 96491 65370 95234 95466 95809 95616 59819 66032 95372 95461 95043 66087 95582 95143 67363 65768 92186 96941 95951 95100 98422 98413 66600 66844 66649 66635 95299 66225 66842 66916 95584 95151 66188 66355 64022 92375 95578 98417 64498 64763 64372 65788 66150 66933 96472 98366 65299 66461 66604 65115 66441 96948 95196 92184 92131 65515 66498 96380 66197 66688 66164 95777 65769 95609 96424 96020 95742 92298 64825 96413 96015 96824 65770 59825 64066 66201 66406 66574 96529 95856 96544 65713 66700 65926 66503 98404 65443 96305 95881 95845 98364 96845 65804 95280 96773 96455 66126 65478 96726 95095 96370 98445 95940 95784 98403 65407 65251 64720 92335 92300 66969 96750 96530 64685 96038 96863 95175 95457 95459 65403 96341 66542 95465 92358 96984 67175 65740 66690 95451 67326 95274 95875 95983 67380 65555 65291 66151 95891 66557 96633 66148 96335 95892 67288 92180 66705 96823 65418 95152 96421 67133 67048 95411 64677 67319 95960 64740 59820 98441 66019 66062 92023 96014 65501 66234 98449 98357 95893 65927 65186 95659 95193 98363 96709 96351 95413 96385 95848 98359 96785 156012 66478 66850 92053 95437 96346 95272 64218 95207 95393 96893 96438 66999 95846 96369 95485 96316 96028 66011 95647 67391 96812 65818 96418 95344 92321 66618 96288 66396 96238 95080 96676 92101 96352 96444 92313 96271 95710 96336 96324 67229 67010 67108 95438 95439 95751 65611 67126 65936 66958 65709 65556 92033 92296 96312 95906 96896 96021 92254 65735 95768 95715 91964 64489 64732 98401 66183 92169 65793 96937 95968 98447 64051 95014 65728 96832 66587 95425 67291 95415 64729 65235 64999 98411 66232 98350 66290 65229 65925 95818 64060 95661 65455 64960 66173 96929 66808 96697 65844 95339 95022 95748 95199 65779 96553 96303 95034 66021 66095 65151 96828 67312 96338 95302 64568 59828 65610 64248 67169 67193 96545 64707 66237 64096 98353 95952 65079 65831 95868 96991 96942 92336 96899 64501 66308 95378 96266 66792 95737 67274 96922 95912 65808 92207 92125 95361 65800 95961 95701 95376 96328 65371 92315 66356 66381 96713 95580 66812 64572 64967 65022 64052 65795 67036 95427 65173 64407 65848 66930 95782 95938 67251 95972 66116 95192 65586 96250 96776 96347 96310 92058 64998 66457 66502 65154 66490 92088 95785 92099 92288 95522 64238 66110 59823 59829 64094 65659 66248 98473 66579 64796 64500 96425 95493 96061 96861 95593 66931 66288 59824 98442 59822 96736 98414 95678 64247 66529 96541 64322 95342 96983 64148 65760 65865 66265 66335 65854 95786 66813 96909 98352 59812 96440 98409 95592 66081 64924 64934 66082 65909 64813 59814 95221 95703 92108 65347 65392 92091 66925 95087 96717 92176 95517 98362 67232 96821 66536 66041 64019 66689 95441 66407 96857 95484 65493 95521 95059 95359 65607 65803 65956 64160 64605 64064 95021 95013 95499 64675 92189 96538 96668 95498 95147 98452 95808 66403 92409 91968 92000 66470 65805 95575 96049 96040 95591 92323 66223 66540 96268 59815 67192 66630 95719 66280 95079 64908 65247 96740 66859 65995 67321 95797 95758 95145 96864 96281 66664 65667 96058 65157 96463 95440 95549 66434 66017 96302 95523 66445 95674 65773 156018 95642 95717 91996 92164 96053 66677 95520 96956 96011 95937 91974 66462 96327 96326 95402 96645 95025 96286 96700 96029 66882 91990 96604 95024 64196 65906 95927 96364 96397 67392 95886 65829 64712 64132 92045 65866 65743 65830 95195 92069 95640 98421 67167 95510 66771 95635 96695 65777 66860 66694 96062 95914 95657 95513 66425 96275 96003 95529 98418 98419 64785 65652 66959
Recalling Firm/
Manufacturer		 Siemens Medical Solutions USA, Inc
40 Liberty Blvd
Malvern PA 19355-1418
For Additional Information Contact SAME
610-219-4834
Manufacturer Reason
for Recall		 software syngo.CT VB20 in the installed base, with or without syngo.CT software versions VB20_SP1, SP2, SP3, or SP4, may result in workflow interruptions resulting in the delay in diagnosis, the necessity for patient rescans, and/or the need for additional contrast media may occur
FDA Determined
Cause 2		 Software design
Action Siemens Medical Solutions USA, Inc. initiated a Customer Safety Advisory Notice (CSAN) to customers via CT021/21/S on 8/30/2021. The CSAN informs the customer of the issues health risk, the new software update version VB20_SP5 to eliminate the root causes of these problems. The software update will be distributed free of charge via CT020/21/S and CT071/21/S (update is dependent on the current software version) to all affected customers. Action to take: Siemens Healthineers has developed software update syngo.CT VB20 SP5. This new software contains workflow improvements and solutions to the previously described software issues. Please ask your local service organization if you are interested in more detailed information about the content of the software update. The new software, VB20_SP5, will be provided free of charge and will be distributed via Update CT020/21/S or CT071/20/S. Update CT071/20/S is only necessary if the system is being updated from software version VB20, VB20_SP1, or VB20_SP2 directly to VB20_SP5. Following the corrective action process CAPA, the cause of identified product issues has been eliminated and a recurrence of the identified issues is prevented. This update will be performed remotely. The remote software updates process will require approximately 45 minutes for completion and is completely automatic; however, please make sure the system and power are stable before and during the process, please do not switch off the system during the update process. Siemens highly recommends starting the installation when the scanner will not be in use or when the necessary time for the update to be completed can be scheduled. If you have any questions, please contact our service organization at at 1-800-888-7436. Please review, understand, and confirm acknowledgement of the information and instructions outlined in this Urgent Safety Advisory Notice. By signing this document, you are acknowledging that you have read and understand the content therein
Quantity in Commerce 665 units
Distribution US Nationwide distribution.
Total Product Life Cycle TPLC Device Report
1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.
510(K) Database 510(K)s with Product Code = JAK and Original Applicant = Siemens Medical Solutions USA Inc.
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