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Class 2 Device Recall Ascom Telligence Nurse Call System |
![see related information](../images/related-info.gif) |
Date Initiated by Firm |
November 02, 2018 |
Create Date |
November 20, 2018 |
Recall Status1 |
Open3, Classified |
Recall Number |
Z-0486-2019 |
Recall Event ID |
81546 |
Product Classification |
System, environmental control, powered - Product Code IQA
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Product |
Ascom Telligence Nurse Call System |
Code Information |
Version 5.0 (Build 5.0.4) |
Recalling Firm/ Manufacturer |
Ascom (US) Inc. 9024 Town Center Parkway Lakewood Ranch FL 34202-4159
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For Additional Information Contact |
David Foth 941-684-5493
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Manufacturer Reason for Recall |
There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.
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FDA Determined Cause 2 |
Software Manufacturing/Software Deployment |
Action |
Ascom Partners / Distributors were contacted by e-Mail, USPS Mail and Phone as necessary on 11/02/2018 to determine where the Telligence 5.0 Product is installed. |
Quantity in Commerce |
57 units |
Distribution |
AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI |
Total Product Life Cycle |
TPLC Device Report
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1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 The manufacturer has initiated the recall and not all products have been corrected or removed. This record will be updated as the status changes.
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