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U.S. Department of Health and Human Services

Class 2 Device Recall Xero Viewer

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  Class 2 Device Recall Xero Viewer see related information
Date Initiated by Firm December 05, 2022
Date Posted January 20, 2023
Recall Status1 Open3, Classified
Recall Number Z-1004-2023
Recall Event ID 91357
510(K)Number K170434  
Product Classification System, image processing, radiological - Product Code LLZ
Product Agfa HealthCare Enterprise Imaging XERO Viewer
Code Information Affected software versions include: XERO Viewer or higher XERO Viewer or higher XERO Viewer or higher UDI/DI: 05400874000710
Recalling Firm/
Agfa Healthcare NV
Septestraat 27
Mortsel Belgium
For Additional Information Contact Siebrand Forsten
Manufacturer Reason
for Recall
There is a software defect that can cause issues with images.
FDA Determined
Cause 2
Software design
Action On December 5th, 2022, a customer letter ("Mandatory Product Correction Notification") was mailed to 40 United States of America affected consignees. The letter informed the customers about the issue and outlined the planned corrective actions. Acknowledgment, via email, that the information was received and understood was requested from the consignees. A Mandatory Service Bulletin was released to provide documentation to Agfa Healthcare services on how to deploy the correction for Enterprise Imaging XERO Viewer for the affected customer sites. Agfa HealthCare Service is reaching out to the affected customers to schedule and apply appropriate software correction.
Quantity in Commerce 110 units
Distribution Distribution throughout US OUS distribution to Australia, Belgium, Brazil, Canada, Chile, Cyprus, France, Iceland, Ireland, Italy, Kenya, Luxembourg, Netherlands, Romania, Saudi Arabia, Spain, Sweden, United Kingdom, South Africa
Total Product Life Cycle TPLC Device Report

1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 The manufacturer has initiated the recall and not all products have been corrected or removed. This record will be updated as the status changes.
510(K) Database 510(K)s with Product Code = LLZ and Original Applicant = Agfa HealthCare N.V.