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It was reported that a user of the ilet experienced hyperglycemia, noting high glucose readings on the pump and fingerstick values of 500 mg/dl followed by 599 mg/dl, with the agent guiding the user through a supply change.Symptoms included blurred vision, sleepiness, and thirst consistent with hyperglycemia.Outcomes included no hospitalization and completion of troubleshooting and user education.Investigation included customer interview and remote troubleshooting.Investigation of this case revealed no confirmed device malfunction, and the cause of the hyperglycemia remained unclear.It was concluded, based on previously established findings for similar reports, that the cause was indeterminate.If the device is returned, a physical evaluation will be performed, and a supplemental will be submitted.
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