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It was reported that the patient¿s sensor displayed ¿sensor unavailable,¿ then reconnected during the call showing high glucose while the patient was due for a sensor change; review of ilet data indicated glucose levels above 400 mg/dl since the prior afternoon, and supplies had been changed earlier the same morning per trainer guidance.Symptoms included headache and vomiting, with negative ketone testing reported.Outcomes included no reported hospitalization or ems involvement.Investigation included review of device data and user-reported troubleshooting and education.Investigation of this case revealed no confirmed device malfunction, with hyperglycemia of unclear cause and no evidence of sensor or pump component failure provided.It was concluded, based on previously established findings for similar reports, that the cause was undetermined.If the device is returned, a physical evaluation will be performed, and a supplemental will be submitted.
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