The customer complained of discrepant inr results for 1 patient from coaguchek xs meter serial number (b)(4) compared to the laboratory.At 1:30 pm, the results from the meter were 5.1 inr, 5.8 inr, 4.9 inr.The customer was not sure if a different finger was used.The result from the laboratory was 3.7 inr.The exact time was not provided.The exact time of the lab result was not provided but was stated as within a few minutes later.There was no allegation of an adverse event.The patient was "stable".The patient was not anemic or polycythemia, no heparin, lovenox, no antiphospholipid antibodies, and no direct thrombin inhibitors.The patient has had no changes in coumadin, no changes in diet, no illness, no changes in medications, no bleeding, and no bruising.The patient had started a new medication for depression.The patient's therapeutic range was 2.0 - 3.0 inr.Retention test strips were measured on the returned meter with liquid qc of a high level in comparison to masterlot #28632180 on an internal reference meter.Qc 1: 2.6 inr; qc 2: 2.6 inr; qc 3: 2.6 inr.The obtained qc values were in the allowed range of the used combination master lot strip lot - qc lot.(2.0-3.0 inr).No error messages occurred during the investigation.Retention test strips (lot 286322) were tested in comparison to masterlot #28632180.For this purpose, two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention material complies with specification.Extensive measurements have shown higher deviations for coaguchek values > 4.5 inr compared to a laboratory method.Therefore, the customer allegation has been substantiated.A product problem has been found for coaguchek values > 4.5 inr, which was the case in this complaint.This can be traced back to the calibration of the complained test strips to the who standard rtf/16.For measurements > 4.5 inr.The customer is advised to contact the physician and perform a measurement with a laboratory method.Roche diagnostics has issued a recall for this issue.
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