Pentax medical became aware of a report on 04-feb-2020 stating, "pentax single-use elevator caps for duodenoscopes attach poorly and randomly with the risk of unhooking during the examination.Plus incomplete return to neutral position: damages the instruments and obliges to take out the endoscope and to restart the examination." involving single use distal end cap with elevator model oe-a63/lot 0011019.Based on communications between pentax and the user facility, no defects were identified with the disposable distal end cap, but rather the reported event appears to be a user facility handling usage problem.The resolution to the event will include retraining the clinical staff on how to connect the cap as per pentax medical operational instructions for use(ifu) for pentax medical video duodenoscope, model ed34-i10t2, including how to connect the cap with the endoscope and how to check the connection.
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