| Medical Device Problem Code |
Communication or Transmission Problem (2896)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/02/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that when using the bd pyxis¿ es server was down and ransomware attack caused all stations to enter critical override mode.However, there were no delays, adverse events or injuries reported based on this event.
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Additional Manufacturer Narrative
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D.4 & h.4: serial number, unique device identifier, and manufacturer date not available.Upon investigation of the actual device used in this incident, it was determined that the facility experienced a ransomware/cybersecurity incident that caused the es servers and all pyxis devices to become unavailable, placing the stations into critical override mode and preventing communication with the server.A technical support specialist (tss) recovered the server and validated; it was confirmed that no database or snapshot restoration was required.All affected devices were then resynchronized in accordance with knowledge article (expired messages in es 1.7) to re-establish communication and download updated data.The resync process was completed successfully for the impacted stations, restored normal operation and server connectivity.The system functioned as intended after the technical support specialist troubleshot the device.
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Search Alerts/Recalls
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