(b)(4).Arjohuntleigh received a customer complaint where it was indicated that during the pt's transfer using ceiling lift the pt fell out from the disposable loop sling due to detachment of one of the sling loop.An investigation was carried out regarding this incident.When reviewing similar reportable events, we have found a number of cases with similar fault description (loop detachment).The trend observed for reportable complaints with this failure mode is currently considered to be relatively low and stable.The maxi sky 600 ceiling lift and the disposable "flite" sling were inspected and no malfunctions were found that could have caused or contributed to the event.Therefore, the sling and the ceiling lift which work together as a system were found to have been to spec when the event took a place.The sling and the ceiling lift were being used for pt care when the event took place and in that way contributed to the outcome of the event.A drill-down analysis was conducted into this event.From the sequence of event, it must be noted that the detachment occurred as the pt was in the air - was being transferred from bed to a commode when the sling loop came off.Based on this reported info, the possibility that a sling was not attached at all when the pt was lifted is considered highly unlikely, as this would result in the pt sliding out immediately when she would be lifted off the bed.Also, the possibility that the sling was properly attached within the spreader bar hooks is considered highly unlikely.The disposable "flite" sling includes four straps which all remain under tension during the transfer, so the possibility that the loop would be lifted upward and would come off the hooks while under tension is improbable.Therefore, it is considered that the loop was improperly attached when the pt was lifted, and suddenly detached later on during the transfer.Following info received it appears most likely that sling loop was improperly attached when the pt was being lifted as the caregiver did not notice the inadequate attachment during transfer, which constitutes an user error.We find this event's root cause to be related with lack or insufficient training.Note that the customer was visited and interviewed by a local arjohuntleigh rep but could no provide any training dates for staff.Arjohuntleigh suggests to remind the staff involved of the device labeling, with special attention to correct lifting procedure.This is to be communicated to the customer.
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