Result: the neuron 070 was kinked approximately 33.0 cm and 51.0 cm from the hub and in multiple locations from the distal tip to approximately 14.5 cm from the distal tip.Conclusion: the complaint has been evaluated.The initial complaint indicated that upon removal from packaging, the distal end of the neuron 070 was found to be flattened.Evaluation of the returned device revealed kinks in multiple locations along the distal shaft of the catheter, as well as kinks on the distal tip itself.The distal tip is protected by a packaging mandrel while packaged, which indicates that the damage likely occurred during removal of the device from the packaging tube, instead of during transit.If the device is removed from packaging with force at an angle, it is likely that this damage may occur.Further evaluation revealed kinks on the proximal shaft of the catheter.This type of damage likely occurred due to improper handling during packaging for return shipping.These devices are 100% visually inspected during in-process inspection.The manufacturing records for this lot were reviewed and did not reveal any outstanding discrepancies, design, or quality concerns.
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