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U.S. Department of Health and Human Services

Class 2 Device Recall Achieva

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 Class 2 Device Recall Achievasee related information
Date Initiated by FirmMay 29, 2025
Date PostedJune 09, 2025
Recall Status1 Open3, Classified
Recall NumberZ-1928-2025
Recall Event ID 96999
510(K)NumberK193215 
Product Classification System, nuclear magnetic resonance imaging - Product Code LNH
ProductAchieva XR Product Numbers: (1) 781153, (2) 781253;
Code Information Product Numbers: (1) 781153, (2) 781253; UDI-DI: (1) no UDI, (2) no UDI; Serial Numbers: All serial numbers;
FEI Number 3006648320
Recalling Firm/
Manufacturer		 Philips North America
222 Jacobs St
Cambridge MA 02141-2296
For Additional Information ContactCustomer Care Solution Center
800-722-9377
Manufacturer Reason
for Recall		identified an issue where a component failure in the specific Gradient Coil type of affected systems can potentially act as a heat source, with a potential to produce smoke and/or fire. If smoke or a fire occurs, the risk to patients or operators may include inhalation of smoke, burns, and/or asphyxia which may lead to injury or even death. This issue could also lead to property damage.
FDA Determined
Cause 2		Process design
ActionOn May 30, 2025 UPDATE - URGENT MEDICAL DEVICE CORRECTION LETTERS were sent to customers. 4.Actions that should be taken by the customer / user in order to prevent risks for patients or users 4.1. When using any affected system identified according to the information in section 3, followthe instructions below. 4.2. Pay particular attention if a scan interruption occurs and a scan abort symbol is encountered, which may appear in the user interface (UI) with the symbols shown in Figure 4 below: Figure 4. Scan Abort Symbols 4.3. When scan aborts occur the symbol is shown and applicable messages are presented in the message box (see Figure 5 and Figure 6 examples) 4.3.1. Check the status of the error messages in the User Interface (UI) screen. Click to expand the message box in case previous messages are hidden, see orange box in Figure 5 and Figure 6 below. If possible, correct the issue that is relevant to the error shown and continue scanning, for example: " RF door must be closed while performing scan. Scan aborted. " Patient support is moved while scanning, scan stopped. " Coil A (or B) failure, coil disconnected? . Figure 5. UI example SW Version R11. Figure 6. UI example SW Version R5. 4.3.2. If, after a scan abort, one of the following conditions occur five times in a row stop scanning immediately and contact Philips Service to describe the problem: "If there is no error message in the message box "If the error message meaning is not clear 4.3.3. If the error message Gradient amplifier Rack Fault is received two times in a row, or if the error message Gradient amplifier Rack Fault is preceded or followed by an aborted scan with no message, then stop scanning immediately and contact Philips Service to describe the problem. 4.3.4. If you encounter any of these conditions described in 4.3.2 or 4.3.3 do not attempt any additional/further scans, including without limitation do not attempt any phantom scanning until your system has been checked and released b
Quantity in Commerce6 units (5 US, 1 OUS)
DistributionWorldwide - US Nationwide distribution in the states of AZ, CA, DE, MA, MI, MY, NE, NY, SD and the countries of Australia, Brazil, Ecuador, Germany, Iran, Italy, Japan, Lebanon, Libya, Mexico, Poland, Portugal, Spain.
Total Product Life CycleTPLC Device Report
1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 The manufacturer has initiated the recall and not all products have been corrected or removed. This record will be updated as the status changes.
510(K) Database510(K)s with Product Code = LNH
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