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U.S. Department of Health and Human Services

Class 2 Device Recall Softlab

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  Class 2 Device Recall Softlab see related information
Date Initiated by Firm March 22, 2011
Date Posted November 23, 2011
Recall Status1 Terminated 3 on October 29, 2012
Recall Number Z-0278-2012
Recall Event ID 60430
Product Classification Laboratory information System - Product Code LNX
Product SCC Soft Computer, Softlab Laboratory information System with DORA versions: with Hot Fix 1.2808, 1.2809, 1.2956, or 1.3476;;; with Hot Fix 1.6595; and
Code Information Softlab with DORA versions: with Hot Fix 1.2808, 1.2809, 1.2956, or 1.3476;;; with Hot Fix 1.6595; and
Recalling Firm/
SCC Soft Computer
5400 Tech Data Drive
Clearwater FL 33760
For Additional Information Contact Kathryn Branca
Manufacturer Reason
for Recall
Potential for patient data to be sent to the wrong patient record. A software change affected how the Softlab handles recovery from certain types of table access conflicts. When such conflicts occur, this function has the potential to cause faulty writing to the database.
FDA Determined
Cause 2
Software change control
Action Clients were notified through SCC Soft Computer's proprietary Task Management System On 03/22/201. All clients have received a hot fix that corrected the issue or made the hosparam change that prevents the issue.
Quantity in Commerce 12
Distribution Sold throughout US and Canada.
Total Product Life Cycle TPLC Device Report

1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.