A siemens customer service engineer (cse) specialist was dispatched to the customer site.After evaluating the instrument, the cse found the serum buildup at the sample port and the ancillary reagent buildup at the ancillary entry port for the cuvette.The cse cleaned and replaced the sample syringe, the ancillary probe and the sleeve.The cse also found the buildup inside of a waste container.The cse cleaned and replaced the reservoir cap and fitting for the position.The cse ran precision testing, daily cleaning procedure and quality controls, all of which were acceptable.The cause of the discordant, false negative hcv result on one patient sample is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, false negative (b)(6) result was obtained on one patient sample on an advia centaur xp instrument.The discordant result was reported to the physician(s), who questioned it.The sample was tested using polymerase chain reaction, resulting positive.The same sample from different tube was repeated three times on the same instrument, all resulting positive.The corrected results were reported to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the discordant, false negative hcv result.
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