Technical customer support advised the customer to replace the cuvette drying tip which was found to be discolored.Quarterly maintenance and cuvette cleaning were performed on 08/18/2015 by the field service engineer.The customer confirmed no additional discrepant magnesium results generated since customer replacement of the cuvette drying tip.The architect system operations manual provides information regarding maintenance, component replacement, limitations of result interpretation, and troubleshooting the reported issue.Service and maintenance provides instructions for removing and replacing the cuvette drying tip.Review of historical quality metrics revealed no systemic issues or adverse trends associated with the discrepant result issue described in this complaint.The complaint investigation information does not reasonably suggest that a device malfunction caused the discrepant high magnesium result.The customer resolved the issue by performing troubleshooting which included replacing a discolored cuvette drying tip and performing maintenance in accordance with the architect system operations manual.No deficiency was identified.
|