The customer contacted a siemens customer care center (ccc) specialist.The customer required information about what was in the level 4 quality control material.The ccc specialist informed the customer that as per (b)(6) instructions for use, "the level 4 quality control material is biohazardous and the material should be treated as potentially infectious.The operator should handle this product according to the established good laboratory practices and universal precautions".The cause of the quality control material being splashed on the customer's face was related to the customer not wearing eye protection.The instrument is performing according to specifications.No further evaluation of the device is required.
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