An elevated magnesium result was generated by the architect c8000 analyzer.An abbott field service representative (fsr) was dispatched to the account.Upon inspection of the architect c8000 analyzer it was determined that the sample probe tubing was not secure.The fsr reseated the sample probe tubing and performed syringe maintenance.Review of instrument service history revealed no additional occurrences of erratic / discrepant results or any additional service or complaint issues that may have contributed to this issue.Customer complaint data was reviewed and no systemic or adverse trends were identified.The architect system operations manual was reviewed and provides adequate information, troubleshooting, maintenance and component replacement procedures concerning erratic / discrepant results.The investigation did not identify a malfunction / deficiency.
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