The customer questioned high results for 2 oncology patients tested for ferritin.The customer had switched from the ilab 650 turbidimetric method to the e601 analyzer using the electrochemiluminescence method in (b)(6) 2015 and noticed a difference in the results for these 2 patients in (b)(6) 2016.Based on the data provided, the results for 1 patient were erroneous and reported outside of the laboratory with a note that the method had changed.The initial ferritin result from the e601 analyzer was >2000 ng/ml with a data flag.After a manual dilution of 1:50 the repeat result was 32.77 ng/ml.The calculated result was 1638 ng/ml.This result was reported outside of the laboratory.Since the customer is questioning the ferritin results from the e601 analyzer, they are testing samples using the turbidimetric method on a c501 analyzer.The initial sample was repeated on a different day on the e601 analyzer and the result was 4030 ng/ml.This sample was also repeated on the c501 analyzer and the result was 3569 ng/ml.The customer thinks the results from the c501 analyzer are correct and now believes the results from the e601 analyzer since they are comparable to the c501.The last result from a different sample on the ilab 650 was 962 ng/ml.No adverse event occurred.The ferritin reagent lot number was 187143.The expiration date was not provided.
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