A siemens customer service engineer (cse) was dispatched to the customer site.After evaluating the instrument, the cse performed a total service call.The cse discovered intermittent and inconsistent dispense of acid from the acid pump assembly.The acid pump assembly was replaced and pump calibrations were verified.The cse performed the dry wet water, wet wash 1 tests.The cse calibrated the method and ran all quality controls, resulting within range.A siemens headquarter support center (hsc) specialist evaluated the event data.Hsc concluded that accurate addition of 300 ul of acid fluid into the cuvette during sampling is critical in the measurement of patient results.If acid was dispensing inconsistently it could have been a contributing factor in the erratic results that were observed.The cause of the discordant ca 27.29 results on two patient samples was a malfunction of the acid pump assembly.The instrument is performing according to specifications.No further evaluation of the device is required.
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