Concomitant medical products and therapy dates added the lot number 151023062 of the ict module.An evaluation was performed by reviewing the complaint text, other customer complaints for similar issues, a review of labeling, and a review of historical records.The architect serial number (sn) c401617 instrument logs confirm the falsely depressed potassium, sodium, and chloride issue.The history log shows ict module 151023062, expiration date 23jul2016, was installed on 13jan2016 and was within the use warranty period of 3 months after installation.The ict module performance between 29mar2016 and 01apr2016 was stable and within acceptable limits.A review of service history for architect sn (b)(4) did not reveal any possible causes and no additional reports for erratic or discrepant assay results have been received.A review of all complaints for ict module lot 151023 did not identify any other complaints for similar incidents.A review of all ict module complaints did not identify any related issues or trends.A review of complaints for architect c4000 systems revealed no issues or trends related to the current complaint.A review of product labeling shows adequate information with regard to maintenance, component replacement, specimen collection and handling, result interpretation, and troubleshooting for the reported issue.Based on this investigation, neither a malfunction nor deficiency was identified for architect c401617 or ict module 151023062.
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