The customer complained of questionable results for one blood sample while testing for elecsys ferritin (ferritin).It was stated that they received a result of 0.515 ng/ml without any flags on an aliquoted tube on cell 1.They reran the sample and got 695.1 ng/ml without any flags on the same aliquoted sample on the same cell.They reran the primary tube on cell 2 and obtained a value of 728 ng/ml.All of these results were from the same analyzer.They originally reported the 0.515 ng/ml result but they "caught it almost immediately and reran it and reported the 695.1 ng/ml.They believed the 695.1 value to be the correct result." there was no adverse event.The reagent is lot number 18714303 with an expiration date of 10/31/2016.The field service representative visit found no cause for the results.A general reagent issue cannot be seen based on the provided quality control data.The instrument was checked and successful performance testing was done.A specific root cause could not be identified.Additional information for further investigation was requested but was not provided.
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