An abbott field service engineer (fse) visited the customer site and inspected the architect c16000 analyzer, serial number (b)(4).A number of cleaning procedures and instrument part replacements and calibrations were performed.The issue was eventually resolved when the customer performed quarterly syringe maintenance (replacement of the syringe o-rings, list numbers (b)(4) and syringe seal tips, lists (b)(4)).Subsequent instrument operations were acceptable.No returns were available from the customer site for this evaluation.A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.The architect system operations manual and c16000 system service and support manual provide information to address the current customer issue.Based on the available information from the customer site and from the results of this evaluation, there is no evidence to reasonably suggest a product malfunction occurred.The issue was addressed through standard troubleshooting procedures.
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