A siemens customer service engineer (cse) specialist was dispatched to the customer site.After evaluating the instrument, the cse took out the luminometer and cleaned it.The cse ran dark counts several times and obtained interference.The cse cleaned the ionizer fan and cuvette bin and reran dark counts, which were acceptable.During the follow-up visits, the cse replaced the luminometer and ionizer and then performed the assay calibration, which failed.The cse replaced the wash block assembly, verified that there were no leaks and the acid and base dispenses were functioning properly.The cse performed daily cleaning and ran calibrations and quality controls, which were acceptable.The cause of the discordant ca 27.29 results on two patient samples is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely low cancer antigen 27.29 (ca 27.29) result was obtained on one patient sample on (b)(6) 2016 on an advia centaur cp instrument.The discordant result was reported to the physician(s), who questioned it.The sample was repeated on the same instrument and resulted higher and as expected based on the patient's history.The corrected result was reported to the physician(s).The operator then performed a look-back on other patient samples and discovered one additional discordant ca 27.29 result from (b)(6) 2016.The discordant result was falsely high and had been reported to the physician(s).The sample was repeated on the same instrument and resulted lower and aligned with the patient's history.The corrected result was reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant ca 27.29 results.
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