The customer received a questionable high elecsys total psa immunoassay result for one patient sample.The initial result was 5.88 ng/ml and was reported to the patient and the doctor.As the patient had no past tpsa high result, the customer performed free psa testing with a result of 0.039.No unit of measure was provided.The patient went to his doctor, and the doctor ordered a new blood draw.On (b)(6) 2016, the tpsa result for this sample was 0.525 ng/ml.The laboratory then repeated the original sample and the result was 0.527 ng/ml.The patient was not adversely affected.The reagent lot number was 135984.The expiration date was requested but was not provided.Based on the calibration and qc data, a general reagent issue was not indicated.The centrifugation time was found to be too short which could lead to a sample quality issue and was a possible root cause.It was also found the customer was not using the recommended sample tube rack adapters which could lead to a pipetting issue.
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