The customer complained of erroneous results for 1 patient tested for vitamin b12 ii on a cobas 6000 e 601 module.The initial vitamin b12 ii result from the e601 module was <50 pg/ml with a data flag.The sample was repeated on the e601 module and the result was 2000 pg/ml with a data flag.The sample was repeated again on the e601 module and the result was <50 pg/ml with a data flag.This result was reported outside of the laboratory where it was questioned by the physician.The patient was tested by a different laboratory on (b)(6) 2017 using the chemiluminescence method and the vitamin b12 result using a manual dilution of 1:2 was 6463 pg/ml.The patient was tested at a different laboratory on (b)(6) 2017 and the result was >2000 pg/ml.A new sample was obtained from the patient on (b)(6) 2017 and the result from the e601 module was 2000 pg/ml with a data flag.The sample was repeated on the e601 module with a 1:2 dilution and the result was 2000 pg/ml with a data flag.There was no allegation that an adverse event occurred.The vitamin b12 ii reagent lot number was 177486-01.The expiration date was not provided.It is not clear when the last valid calibration was performed.The calibration data provided was from (b)(6) 2017.Quality control data was provided, but it is not clear when the results were generated.A specific root cause could not be identified.Additional information was requested for investigation but was not provided.The low results of <50 pg/ml may be related to issues with sample quality and insufficient maintenance.The high results of >2000 pg/ml may indicate the presence of immunoglobulin-vitamin b12 complex which can cause high results, however this cannot be confirmed as the sample is not available for investigation.
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