The field service representative (fsr) replaced the tbg, h.C nozzle a (rohs) because the cuvette washer nozzle 1a did not aspirate.This part is considered the likely cause of the result issue.Review of the architect serial (b)(4) service history did not identify any contributing factors on or around the date of the complaint.There was no subsequent contact from the customer regarding discrepant results.A review of a 12-month search for similar complaints did not identify an adverse trend of the tbg, nozzle a (rohs).No trends were identified for the architect c16000 and no nonconformity associated with the tbg, h.C.Nozzle a (rohs) was identified.The architect system operations manual and architect c16000 system service and support manual provides labeling with regard to component replacement, limitations of result interpretation, and troubleshooting the reported issue.Taken together, a systemic issue and/or product deficiency was not identified.
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