The customer contacted the siemens customer care center (ccc) and stated that quality control (qc) was within range on the day the event occurred.A siemens customer service engineer (cse) was dispatched to the customer site.After inspecting the instrument, the cse replaced the dilution tray (dtt), reaction tray (rrv) cuvette and lamp.The cse performed cell blank and register lamp.The cse ran a shutdown wash.The cse ran qc, which passed.The cause of the discordant, falsely low lip result is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely low lipase (lip) result was obtained on a patient sample on an advia chemistry xpt instrument.The discordant result was not reported to the physician(s).The sample was repeated on the same instrument, resulting higher.The repeated result was reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant falsely low lip result.
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