The customer stated that they received an erroneous result for one patient sample tested for elecsys ferritin (ferr) on a cobas 8000 e 602 module (e602).The sample initially resulted as 1952 ng/ml and this value was reported outside of the laboratory to the physician.The physician questioned the result, so the sample was repeated.The sample was diluted times 400 and repeated, resulting as 794873 ng/ml.The repeat result was believed to be correct.The patient was not adversely affected.The ferr reagent lot number was 192154.The reagent expiration date was asked for, but not provided.The field service engineer determined that the pinch tubing was possibly worn.He changed syringe seals and pinch tubing.He performed a complete decontamination of the analyzer and performed preventive maintenance.He ran precision studies.The customer ran controls and results were within their specified ranges.
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