Siemens healthcare diagnostics concluded their investigation and is unable to determine the cause of the discordant elevated total prostate specific antigen (tpsa) result obtained on a patient sample on the dimension vista system as the data was unable to be obtained from the event date.No repeat testing was performed on the original sample.Quality control was within specification during testing.The siemens customer service engineer (cse) was dispatched to the site.The cse performed the following repairs; replaced aliquot probe after a failed alignment, performed aliquot probe auto-align, primed fluids, replaced body probe assembly, performed reagent shuttle 2 auto-align, replaced aliquot probe holder assay due to a damaged level sense connector.Cse also inspected the imt std a rotary valve hold rates and confirmed the rates to be stable and in normal range.After instrument repair, the instrument was fully functioning and there were no further issues.The cause for the falsely discordant elevated tpsa result is unknown.The device is performing within specifications.No further evaluation of the device is required.
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