Catalog Number 02P24-40 |
Device Problem
High Test Results (2457)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 09/27/2017 |
Event Type
malfunction
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Manufacturer Narrative
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An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer stated that a falsely elevated architect magnesium result of 4.3 mg/dl was generated for a patient and questioned by the physician.Retesting (same sample and different sample from same draw) generated results of 1.1 mg/dl.The customer's normal range is 1.6 - 2.6 mg/dl.No adverse impact to patient management was reported.
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Manufacturer Narrative
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The customer replaced the reagent probe (list number 01g47-03).Magnesium and ict assay precision studies were performed and the results were satisfactory.Review of the architect c400202 service history did not identify any contributing factors on or around the date of the complaint.There was no subsequent contact from the customer regarding discrepant/erratic results.Historical quality metrics were reviewed and no adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.Based on the available information, no product deficiency was identified.
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Search Alerts/Recalls
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