No customer returns were available for investigation.A field service representative (fsr) investigated the event onsite and addressed the issue by replacing the cuvette dry tip, tubing, h.C.Waste nozzle a and nozzle b on the architect c16000 analyzer.In addition, the fsr also cleaned the cuvettes and water bath.Field service verified the system function with a control run.There have been no further contacts from the customer regarding discrepant results.Customer complaint data was reviewed and no adverse trends were identified.The architect system operations manual and the cc magnesium reagent package insert were reviewed and were found to adequately address the issue.Based on the available information no product deficiency of the architect c16000 analyzer was identified.
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