Patient identifier is updated to (b)(6).A review of the product labeling, log review, historical complaints and manufacturing documentation was performed.The sample id (b)(6) was provided in the complaint text however, review of the result log from 10/16/2017 to 10/20/2017 found no result under this id number on the architect c1600846 analyzer for falsely decreased potassium of 1.5 mmol/l results on one patient.Review of the history log shows numerous (177) occurrences of error code 3375 (aspiration error) from september 01, 2017 to october 20, 2017.Inadequate clotting and/or centrifugation times may affect instrument performance, generating errors such as error code 3375.Possible causes for this error include bubbles, foam, or fibrin clots present in the sample.An occurrence of this error with no assignable instrument cause suggests an issue with sample preparation.System factors can also impact patient results.The history log shows (68) occurrences of error code 0550 (instrument hard stops) during the same time frame.Failure to allow cuvette washing to complete (error code 0550) will result in dirty cuvettes and cuvette dryer tips which may affect future assay results and performance.Review of the maintenance log shows the customer has not performed, as suggested by the architect operations manual after each 0550 error, as needed maintenance (6052) wash cuvettes during october 2017.The log analysis indicates a possible sample handling issue rather than the ict diluent.No adverse or non-statistical trends were identified for this assay related to this issue.The trend review and lot search did not identify an increase in complaint activity for the current issue for the complaint lot.No nonconformnaces related to this issue were identified.Review of product labeling revealed adequate labeling for the handling of reagents, samples, interpretation of assay results, and troubleshooting this complaint issue.Use error may have contributed to the customer's issue as it appears to be sample specific.A systemic issue and/or product deficiency was not identified.
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