Catalog Number 02P24-40 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 10/16/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Patient identifier was provided for one sample id (b)(6) with no age or gender provided.Patient identifier was not provided for six samples but age ranging of 54 to 88 years old with both male and female gender provided.An evaluation is in process.A followup report will be submitted when the evaluation is complete.Evaluation in process.
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Event Description
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The account generated falsely depressed magnesium on several samples processed on the architect c4000 analyzer.Seven patient samples generated magnesium ranging 0.8 to 1.0 mg/dl but repeated 1.7 to 2.3 mg/dl.The account uses a normal magnesium range of 1.6 to 2.6 mg/dl.No impact to patient management was reported.
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Manufacturer Narrative
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Abbott field service (fs) investigated the event on site and noticed the customer's quarterly maintenance was overdue.Fs trained the customer on the importance of performing maintenance on time.Fs addressed the issue by performing the quarterly maintenance and performing a pm that was due.No subsequent reports involving erratic or inconsistent results have been received.A review of architect c4000 tracking and trending information did not identify any related issues or trends and the c4000 erratic result rate is within acceptable limits with no trends identified in the 12 month review period.Additionally, no related nonconformity for the c4000 were identified.A review of the product labeling concluded that the issue is sufficiently addressed.A use error may have contributed to the issue as the customer's quarterly maintenance was overdue.No systemic issue or deficiency was identified for the architect c4000.
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Search Alerts/Recalls
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