A customer in the netherlands reported a performance problem with nuclisens® magnetic silica (lot z018gb1ms).The customer submitted the silica for evaluation.An investigation was performed.Real time stabilities were performed on several downstream applications for rna (flu, hiv, mengovirus) and dna (bk) for the impacted nucl.Magn.Silica 384t_ ref 280133_ batch z018gb1ms.All the results conformed to the acceptance criteria and there were no performance issues.The customer's returned silica was tested to exclude any issue related to the shipment or to the storage of the kits.Experiments were performed using the same lots of lysis and extraction buffers as the customer.Three batches of nucl.Magn.Silica 384t_ ref 280133 were compared to the customer batch z018gb1ms.No significant difference was seen and all the results were in accordance to internal specifications.Further investigation could not be performed as the customer's testing conditions could not be reproduced.There was no performance issue with the nuclisens magnetic silica lot z018gb1ms.
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