The customer complained of discrepant results for 2 samples from 1 patient tested for elecsys total psa immunoassay (total psa) on a elecsys 2010 analyzer.The initial total psa result from the primary tube was 13.96 ng/ml.On (b)(6) 2018 the sample was repeated from an aliquot in a standard cup with a result of 3.31 ng/ml.On (b)(6) 2018 the sample was repeated from an aliquot in a standard cup with a result of 3.70 ng/ml.The result of 3.70 ng/ml was reported outside of the laboratory where it was questioned by the physician.On (b)(6) 2018 a new sample was obtained and the initial result from the primary tube was 3.00 ng/ml.The sample from the primary tube was repeated with a result of 16.83 ng/ml.The sample was repeated from an aliquot in a standard cup with a result of 16.14 ng/ml.The sample was sent to an external laboratory using an unspecified clia method and the result was 15.26 ng/ml.The result of 15.26 ng/ml was reported outside of the laboratory.There was no allegation that an adverse event occurred.The total psa reagent lot number was 247045.The expiration date was not provided.The customer doesn't run qc every day and when qc was run, some results were outside of the acceptable range.According to the customer, no fibrin or bubbles were observed in either sample.Service was not performed on the instrument because the instrument has since been uninstalled and replaced with a cobas e 411 immunoassay analyzer.
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