An investigation was performed for the reported customer complaint: ¿customer states the unit stopped working had no error code and no alarm.It stops and when powered on manually it stops again after a few minutes.¿ all dhrs are reviewed for accuracy prior to product release.In-process procedures are in place to prevent nonconforming product in the manufacturing process.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.The device was returned for evaluation.Physical inspection noted that the gear was locked up and noisy.Investigation results did not confirm the customer reported complaint, as the pump did alarm and unit powered on.The reported customer complaint could not be confirmed.A root cause could not be determined.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
|