Manufactures investigation conclusion: the reported event of s3, m4, and m5 alarms were confirmed via the log file.The centrimag 2nd generation primary console was returned for analysis and a log file was downloaded from the console.A review of the downloaded log file showed event spanning approximately 12 days ((b)(6) 2020 per time stamp).On (b)(6) 2020 at 04:34 a ¿sf_ifd_shutdown_detected¿ activated and triggered ¿system fault: s3¿, ¿set pump speed not reached: m5¿, and ¿motor alarm: m4¿ activated.The speed dropped to ~2900 rpm and the flow dropped to 0 lpm and a ¿flow signal interrupted: f2¿ alarm activated.There were no other notable alarms active in the log file.The console was returned for analysis and was evaluated and tested under work order #(b)(4).The reported event was unable to be duplicated nor verified.The console was tested with a test motor and the returned and associated flow probe.No alarms occurred at any point and the console always performed as intended.The console was returned to the customer.Reports of similar events have been documented and corrective action had been initiated to investigate the issue further.The investigation has determined that the issue is not related to a 2nd generation primary console related issue.Reports of similar events will continue to be tracked and monitored.No further information was provided.The manufacturer is closing the file on this event.
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