The client informed that during the thaw process, bag 2 was leaking fluid from the upper corner.The bag with the leak was not infused and this patient's product required a significant dose reduction so the patient was able to receive 2 out of 3 bags (around 92% of target total dose).For the investigation photos and a filled in questionnaire were available.The following investigation and statements could be made: the event was observed during thawing.The customer did use a metal cassette for freezing and for storage.A controlled rate freezer was used.During the cryopreservation in the controlled rate freezer an unplanned deviation occurred, where the temperature failed to drop as expected, resulting in an abnormal freezing profile and the cryopreservation was aborted.The product was transferred into a new controlled rate freezer and the cryopreservation was reinitiated.The freezing bag was not stored with an overwrap bag as it is recommended for cell rescue.The filling volume was 70 ml (30 ml - 70 ml are recommended).The investigation of the pictures clearly shows that a small piece of the bag is broken off.The investigation of the pictures shows, that the issue is likely caused by physical stress due to a mechanical impact.It is recommended to handle the freezing bag with particular care, especially when it is frozen.The use of the overwrap bag is mandatory to raise safety.The incident rate for this lot is low with (b)(4).
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