A follow up report will be submitted once the investigation is complete.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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H10:a philips remote support engineer (rse) reviewed the procedure to follow to access the patient¿s data, as their discharge had already been performed.It was noted that the customer wished to be able to extract the data in an electronic format, as only the generation of paper reports was functional.Rse provided the contact details for a philips sales engineer for an upgrade request for this functionality.The rse indicated there was no malfunction of the piic.The customer was calling for application support.The piic did not cause or contribute to the cardiac event.The device remains in use at the customer¿s site.No further investigation or action is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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