*note: the investigation was previously closed based on product not received; however, the product has now been physically received at stryker endoscopy, usa and the investigation has been re-opened.Investigation as follows is now based on product received.Alleged failure: noticed ¿fuzzy¿ quality to screen image, not specific to any one case.Then they identified the actual bioburden issue when it was sent out to 3rd-party repair salesforce case number (b)(4).Additional information received states that ¿flecks of cooked bioburden came out and into the patient¿.The failure alleged in the complaint record was not confirmed/duplicated during the product investigation.The probable root cause/s could be third party repair and/or improper sterilization methods.The product was returned for investigation and the failure mode will be monitored for future reoccurrence.Manufacture date is not known.
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