Additional info: d10, g7, g9, h2, h3, h6, h10 results of investigation: it was reported that one of the plugs was unable to be unscrewed.According to the complainant, after several attempts, the thread got deteriorated.The device intended for use in treatment was not returned for investigation.An appropriate investigation could therefore not be conducted and the reported failure mode could not independently be confirmed.A review of the risk management file indicates that the associated risk level is low.A review of the complaint history revealed no other complaint being reported for the batch in question.A review for the whole device family revealed similar complaints being reported for plug removal issues since (b)(6) 2019.All complaints are reported for other batches and a review of the batch record revealed no deviations that could have contributed to the reported issue.Based on available information the root cause for the reported jamming cannot clearly be identified and stays undetermined.However, the executed investigation steps give no indication that the device failed to match specification at the time of manufacturing and the need for corrective action is not indicated.Smith + nephew will continue to monitor this device for similar issues.The complaint will be reopened should the complained device or be received.
|