Device has been returned for evaluation.The customer¿s complaint of image processor issue was confirmed.The service technician found a damaged scope connector stuck in the scope socket making it difficult to plug in new scope connector.In addition, old version main switch was broken, required upgrade to new version main switch.Heavy corrosion on the chassis, front panel chassis, top cover, and rear panel was observed.The bottom and rear feet were missing.A non-olympus lamp was over 500 hours, light output out of specifications.Unit equipped with new lamp, switch, feet, chassis, front panel chassis, scope socket, rear panel, and top cover.The device passed all functional tests and specifications.The cause was traced to a component failure.No further information was reported.
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This supplemental report is submitted to provide the results of the legal manufacturer¿s investigation and device history record (dhr) review.The dhr was reviewed for the subject device.No anomalies were noted and it was verified the device was manufactured in accordance with documented specifications and procedures.The legal manufacturer performed an investigation.A conclusive root cause was not identified.The legal manufacturer determined the likely causes as follows: 1.) it was confirmed that the on/off button did not work.The old version of the main switch was broken, so it was necessary to upgrade the switch to a new version.2.) wear and tear of the socket of the clv-s190 according to following: it was confirmed that the white balance did not work because of broken scope connector of the scope due to a worn out socket slider switch, causing intermittent use of the high luminosity mode.
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