Philips has investigated this complaint.The reported problem occurred during a diagnostic clinical procedure.The procedure was completed successfully after a warm restart.The system functioned as intended for the remaining procedures on the date of occurrence ((b)(6) 2020).Philips inspected the system on site, and based on the troubleshooting, no malfunction of the system could be confirmed.The footswitch of the system was replaced proactively, after which the system was returned to use in good working order.The dose report for the date of the procedure ((b)(6) 2020) was no longer available on the system.Therefore, the exact unintended dose could not be determined.Philips analyzed the log files of the system and estimated that the amount of unintended dose the patient may have received to be approximately 4mgy.Our evaluation concluded that the incident did not pose risk to health to patients, users, did not allege a serious injury or death and would not cause or contribute to a serious injury or death if the reported issue recurred.The design of the footswitch (12nc: 989601040082) is robust to unintended activation due to mechanical failure.However, unintended activation of the footswitch due to it being pressed by a desk chair or other equipment in the control room or examination room cannot be ruled out.Philips has not been able to confirm the exact cause of this occurrence.Consequently, philips has closed this complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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