The reported issue was confirmed.The root cause of the reported issue was isolated to be user related.User improperly removed the patient ring causing the front face of the load cell to break off completely.Load cell assembly needs to be replaced.Customer declined any repairs.As a part of field action, components were replaced/added: rev h base pcba, rev c sensica icu base pcba firmware, rev d sensica icu application software, rev a windows enterprise os, rev a power supply label.Product label, usb connection label, was replaced with the latest revision of the label (rev c) per the latest bill of material for sensica icu, product code sccs1001.Replaced pcba rev h with firmware - serial number (b)(6).Per the latest revision of the bill of material for sensica icu, product code sccs1001.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "to attach the ring to the sensica uo system stand, turn the ring upside down and use a clockwise motion to twist and "lock" the ring onto the ring interface.Do not apply excessive force or torque to the ring or the system's ring interface when connecting the device to avoid damaging components.Do not turn the ring counterclockwise when attaching it.".
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