Drive devilbiss healthcare is the initial importer of the device which is a rollator.The unit was not returned for evaluation due to covid-19.We received images but no evaluation report from the service provider.We will file a follow up if new information is available.Service provider's reference number is (b)(4).End-user sat on the device and the wheel came off.He fell to the ground and hurt his head, shoulder and mouth.His dentures were damaged requiring dental work.The serial number was rubbed off of the unit from use.Service provider has no additional information.
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