It was reported that the intellivue mx700 patient monitor was not alarming.A field service engineer (fse) went on-site to evaluate the device.Philips fse evaluated event log and the alarm history and stated that the device functioned as expected.Philips fse and pse (product specialist engineer) confirmed that the philips device functioned as expected.Philips fse updated configuration of the philips device.The device worked as intended and there was no malfunction of the device.The product remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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